The new normal of staffing, conferences, and work – Heidi Waterhouse

How do we make our organizations more resilient, in the face of burnout and continued COVID (or other) uncertainty? Heidi Waterhouse argues for:

• increased staffing
• clear succession plans (deputization, who can step in for each position?)
• set objectives (what you plan to achieve) and agreements (what you promise to achieve), with the space in between being your “error budget”—this helps you set your plan
• document all your projects (owner and deputy, stakeholders, key dates, scope and description, resources needed)
• document and communicate in a way that enables continuity
• “give grace”